Privacy Policy
Last Updated: 13 October 2026
Tooltech Global Engineering Pvt. Ltd. (“Tooltech”, “Company”, “we”, “our”, or “us”) is committed to protecting personal data and processing it in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the UK GDPR where applicable, India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”), where applicable, and other relevant privacy laws.
This Privacy Policy explains how we collect, use, disclose, transfer, and protect personal data when individuals visit our website, communicate with us, use our services, or otherwise interact with us.
In the course of our business, we may process personal data relating to the following categories of stakeholders:
- Candidates: Individuals who apply for employment or engage with us regarding career opportunities.
- Employees: Individuals employed by Tooltech, whose personal data is processed for employment and related administrative purposes.
- Customers and prospects: Individuals representing existing or potential customers who interact with us, enquire about our services, or maintain a business relationship with us.
- Suppliers and service providers: Individuals representing suppliers, contractors, consultants, and other service providers who engage with Tooltech.
1. Data Controller
For the purposes of GDPR, the data controller responsible for processing your personal data is:
Tooltech Global Engineering Pvt. Ltd.
Office No. 201, Lalwani House B, S. No. 232/1+2, Sakore Nagar, Viman Nagar,
Pune 411014, Maharashtra, India
Email: admin@tooltech.net
If required under applicable law, Tooltech may appoint a Data Protection Officer (DPO) or EU Representative, whose contact details will be made available through this Privacy Policy.
2. Personal Data We Collect
Information You Provide Directly
- Full Name
- Email Address
- Telephone Number
- Location
- Information submitted through contact forms
- Information contained in emails, enquiries, support requests, or other communications
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP Address
- Browser Type and Version
- Device Identifiers
- Operating System
- Pages Visited
- Date and Time of Access
- Referral URLs
- Session Information
- Website Interaction and Usage Analytics
Cookies and Similar Technologies
We use cookies, pixels, analytics tools, and similar technologies as described in our Cookie Policy.
3. Purposes and Legal Bases for Processing
| Purpose of Processing | Legal Basis |
|---|---|
| Responding to enquiries and requests | Legitimate Interests (Art. 6(1)(f)) |
| Providing services and fulfilling contracts | Contract Performance (Art. 6(1)(b)) |
| Managing customer relationships | Legitimate Interests |
| Website administration and security | Legitimate Interests |
| Analytics and website improvement | Consent and/or Legitimate Interests |
| Marketing communications | Consent or Legitimate Interests where permitted by law |
| Compliance with legal obligations | Legal Obligation (Art. 6(1)(c)) |
| Corporate transactions and business restructuring | Legitimate Interests |
Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
4. How We Use Your Personal Data
With your consent and in accordance with applicable laws, we may process your personal data for the following purposes:
- Provide and manage our services
- Respond to enquiries and support requests
- Manage business relationships
- Improve website performance and user experience
- Conduct analytics and reporting
- Communicate important service updates
- Send marketing communications where permitted
- Ensure website security and fraud prevention
- Comply with legal and regulatory obligations
- Protect our rights and legitimate business interests
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyse traffic, and personalise user experiences.
Types of Cookies We Use
Strictly Necessary Cookies
- Required for website operation and security.
Analytics Cookies
- Help us understand website usage and improve performance.
Functional Cookies
- Remember user preferences and settings.
Marketing Cookies
- Support marketing and advertising activities.
Where required by law, non-essential cookies are placed only after obtaining your consent through our cookie consent mechanism.
You may modify or withdraw your cookie preferences at any time.
6. Sharing Personal Data
As per your consent, we may share personal data with:
Service Providers
Third-party providers assisting with:
- Hosting
- IT Support
- Analytics
- Marketing
- Customer Communications
- Security Services
Affiliates
Entities within the Tooltech group of companies.
Professional Advisors
Legal, financial, insurance, and consulting advisors.
Regulatory Authorities
Courts, regulators, government agencies, or law enforcement authorities where required by law.
Corporate Transactions
In connection with mergers, acquisitions, investments, restructurings, or asset sales. We do not sell personal data to third parties.
7. International Transfers
As a global organisation, we may transfer personal data to countries outside the European Economic Area (EEA), United Kingdom, or your country of residence.
Where such transfers occur, we implement appropriate safeguards, including:
- European Commission Standard Contractual Clauses (SCCs)
- UK International Data Transfer Agreements (where applicable)
- Adequacy decisions issued by competent authorities
- Other lawful transfer mechanisms permitted under applicable law
Copies of relevant safeguards may be requested by contacting us.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including legal, accounting, regulatory, and contractual requirements.
| Data Type | Retention Period |
|---|---|
| Customer and enquiry records | Up to 24 months |
| Website analytics | Up to 24 months |
| Marketing data | Until consent is withdrawn or no longer required |
| Security logs | Up to 24 months |
| Contractual records | As required by law and contractual obligations |
When retention is no longer required, personal data is securely deleted, anonymised, or otherwise rendered inaccessible.
9. Your GDPR Rights
Subject to applicable law, you have the following rights:
Right of Access
Request access to personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of personal data in certain circumstances.
Right to Restriction
Request restriction of processing under certain conditions.
Right to Data Portability
Receive your data in a structured, commonly used, machine-readable format. Right to Object
Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent
Withdraw consent at any time where processing relies on consent.
Right to Lodge a Complaint
Submit a complaint to your local data protection authority if you believe your rights have been violated.
10. Automated Decision-Making
Tooltech does not currently use automated decision-making or profiling that produces legal or similarly significant effects on individuals.
If this changes, we will update this Privacy Policy and provide additional information as required by law.
11. Security of Personal Data
We maintain appropriate technical, organisational, and administrative safeguards designed to protect personal data against:
- Unauthorised Access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we strive to protect personal data, no transmission or storage method can be guaranteed to be completely secure.
12. Children’s Privacy
Our website and services are not directed to individuals under the age of 16.
We do not knowingly collect personal data from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.
13. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of third-party websites and encourage users to review their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect legal, technical, or business developments.
Any updates will be published on this page together with a revised “Last Updated” date.
15. Contact Us
Tooltech Global Engineering Pvt. Ltd.
Office No. 201, Lalwani House B, S. No. 232/1+2, Sakore Nagar, Viman Nagar,
Pune 411014, Maharashtra, India
Email: admin@tooltech.net
If you are located in the European Economic Area, United Kingdom, or another jurisdiction with applicable privacy rights, you may also contact your local supervisory authority regarding any concerns about the processing of your personal data.